FAQ

Frequently Asked Questions

Find quick answers to common questions about shopping with Auralumin.

What types of jewelry does Auralumin offer?

Auralumin offers a curated selection of women's necklaces, bracelets, and earrings. Product pages include the available style, material details, and options provided for each item.

How long does shipping take?

Orders are generally processed within 1–3 business days. After processing, estimated transit time is 5–10 business days. Total estimated delivery time is approximately 6–13 business days for U.S. orders.

Do you provide tracking information?

Yes. When tracking information is available for your order, it will be provided after the order has been shipped. Tracking updates may take some time to appear after shipment.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

Can jewelry be returned?

Jewelry items are generally final sale and non-refundable. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 calendar days of delivery with your order number and clear photos so we can review the issue and provide next steps.

How can I contact Auralumin?

You can contact our support team at support@auralumin.shop or (848) 757-6567. Our mailing address is 381 S GOLFWOOD AVENUE, CARNEYS POINT, NJ 08069, United States.