Return and refund policy

Last updated: September 4, 2026

At Auralumin, we want you to have a clear understanding of our return and refund process before placing an order. We accept eligible returns within 30 days from the date your order is delivered, subject to the conditions outlined below.

30-Day Returns

You may request a return within 30 days of delivery if you are not satisfied with your purchase, provided the item meets our return requirements.

To be eligible for a return, the item must:

  • Be in its original, unused, and unworn condition
  • Be returned with original packaging and tags, when applicable
  • Not show signs of damage, wear, alteration, or misuse
  • Be accompanied by your order information

Please contact us before sending any item back. We will provide return instructions and the applicable return address.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery so we can review the issue.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging when applicable

Do not send an item back before contacting us and receiving return instructions.

If we determine that the item qualifies for a return or refund, we will provide the appropriate instructions for the next steps.

Items Not Eligible for Return

Certain items may not be eligible for return due to hygiene, personalization, or other product-specific restrictions. Any applicable exclusions will be clearly stated on the relevant product page or communicated before the purchase where applicable.

Items that have been worn, damaged through misuse, altered, or returned without the required original condition may not qualify for a refund.

Return Shipping

For returns due to a change of mind, preference, incorrect selection, or similar reasons, the customer may be responsible for the cost of return shipping.

For items that arrive damaged, defective, or incorrect, please contact us before returning the item so we can determine the appropriate return shipping arrangements.

Refunds

Once we receive and inspect an approved return, we will process the applicable refund.

If your refund is approved, the refund will be issued to your original payment method.

After we process the refund, please allow up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you need a different item, you may return the eligible original item under this policy and place a new order separately.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@auralumin.shop.

We will make a reasonable effort to accommodate cancellation requests before an order enters processing or fulfillment. However, cancellation cannot be guaranteed once an order has been processed or shipped.

Questions About Returns or Refunds

If you have any questions about this policy or believe there is an issue with your order, please contact us:

Email: support@auralumin.shop
Phone: (848) 757-6567
Address: 381 S GOLFWOOD AVENUE, CARNEYS POINT, NJ 08069, United States